At Tech Giants Computers, we’re committed to delivering your orders quickly, safely, and at an affordable cost. Whether you’re purchasing a laptop, desktop, accessories, or networking equipment, we ensure every order is securely packaged and shipped with trusted courier partners.
Shipping within Kenya
We deliver to all major towns and counties across Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Nyeri, Thika, Meru, and many more.
| Shipping Options | Delivery Time | Price |
|---|---|---|
| Standard Shipping | Delivery in 5 – 7 working days | Ksh 500.00 |
| Express Shipping | Delivery in 3 – 5 working days | Ksh 600.00 |
| 1 – 2 day Shipping | Delivery in 1 – 2 working days | Ksh 800.00 |
| Free Shipping | Store Pickup | FREE |
Please Note:
- Delivery times may vary depending on your location.
- Orders placed before 2:00 PM are processed the same business day.
- Orders placed on weekends or public holidays are processed on the next business day.
- You’ll receive a tracking number via email or SMS once your order has been dispatched.
International Shipping
We also ship selected products to customers outside Kenya. International delivery rates and timelines vary depending on the destination country.
International Shipping
- Delivery typically takes 5–10 business days.
- Shipping charges are calculated during checkout.
- Import duties, customs fees, and local taxes are the responsibility of the customer where applicable.
- Some products may not be eligible for international shipping.
About International Shipping
For a shipping quote, please contact our customer support team before placing your order.
How to Order
Ordering from Tech Giants Computers is simple:
- Browse our products and add your preferred items to the cart.
- Proceed to checkout.
- Enter your shipping and billing information.
- Select your preferred payment method.
- Review your order and confirm payment.
- You’ll receive an order confirmation email and tracking information once your order ships.
Returns & Exchanges
Your satisfaction is important to us. If you’re not completely satisfied with your purchase, you may request a return or exchange subject to the conditions below:
Return Policy
Items can be returned within 7 days of delivery if they:
- Are unused and in their original condition.
- Include all original packaging, accessories, manuals, and receipts.
- Have no physical damage caused after delivery.
Products that cannot be returned include:
- Software and digital downloads.
- Opened consumables (such as printer ink or toner).
- Items damaged through misuse.
- Clearance or final-sale items
How to Return an Item
- Contact our customer support team within 7 days of receiving your order.
- Provide your order number and the reason for the return.
- Our team will provide return instructions.
- Securely package the item in its original packaging.
- Once we receive and inspect the product, we’ll process your refund or replacement.
Refunds are typically processed within 5–7 business days after the returned item has been approved.
How to Exchange an Item
If you’ve received:
- the wrong product,
- a defective item,
- or an item damaged during shipping,
we’ll replace it at no additional cost.
To request an exchange, contact us within 48 hours of delivery with clear photos of the product and packaging.