Orders & Delivery:
1. How long does delivery take?
Standard delivery takes 1–3 business days from the time your order is confirmed, depending on your location.
2. Do you deliver across the whole country?
Yes. We deliver nationwide, with delivery times within our standard 1–3 business day window for most areas.
3. Can I track my order?
Yes. Once your order is dispatched, you'll receive tracking information so you can follow its progress until it arrives.
4. What if I'm not home when my order arrives?
Our delivery partner will contact you to arrange a suitable time or drop-off option. We recommend using an address where someone can receive the package during business hours.
Warranty & Returns:
1. Do your products come with a warranty?
Yes. All laptops and parts purchased from Tech Giants Computers are covered by a 1-year warranty, protecting you against manufacturing defects and faults from normal use.
2. What does the warranty cover?
The warranty covers manufacturing defects and hardware failures that occur under normal use. It does not cover physical damage, liquid damage, or faults caused by improper installation or misuse.
3. How do I make a warranty claim?
Contact our support team with your order number and a description of the issue. We'll guide you through inspection, repair, or replacement as applicable under the 1-year warranty terms.
4. Can I return an item if it's not right for me?
If an item arrives faulty, damaged, or different from what you ordered, contact us as soon as possible so we can resolve it. Please get in touch before returning any item so our team can advise on the correct process.
Payments:
1. What payment methods do you accept?
We accept payment by card and mobile money, giving you a secure and convenient way to pay at checkout.
2. Is it safe to pay on your website?
Yes. All card and mobile money payments are processed through secure, encrypted payment channels. We do not store your full card details on our servers.
Products & Compatibility:
1. How do I know a spare part will fit my laptop?
Each listing in our Laptop Spares category specifies the brand and model it's compatible with. Match your laptop's exact model number against the listing before ordering, or contact our team to confirm compatibility.
2. Are your laptops new or refurbished?
We stock a mix of new and quality-checked refurbished devices. Each product listing states its condition clearly, so you know exactly what you're buying before checkout.
3. What categories do you sell?
We sell across five categories: Phones & Computers, Networking equipment, Laptop Spares, Accessories, and new arrivals listed under Uncategorized.